Voice notes and Pidgin: meeting customers how they actually chat

Ask anyone how they use WhatsApp and you'll hear the same thing: they send voice notes, snap a photo of the thing they want, and type in a mix of English and Pidgin. A tool that only reads clean typed text is dead on arrival.

Understands the language

FeanPay's agent replies naturally in English or Nigerian Pidgin, switching to match how the customer writes. “Abeg how much for this one?” gets a warm, correct answer — not a confused fallback.

Listens and looks

Send a voice note and the agent understands it. Send a product photo and it can respond to what's in the picture. Customers shouldn't have to change how they communicate just to buy from you.

Meeting people where they are — in their words, in their format — is the difference between a demo and a tool people actually use.